Draft for review: have this text checked by a South African legal professional (including POPIA requirements) before launch.
1. Who we are
Rate and Date is the responsible party for personal information processed through this service. You can reach us through the contact page.
2. What we collect
- Account details: name, email address, password (stored only as a secure hash) and date of birth.
- Profile details: photos, biography, interests, gender, relationship goals and occupation that you choose to add.
- Location: the city or suburb you enter, or the device location you choose to share, stored as an approximate coordinate. We never show other members your address or exact position.
- Verification photos: a live camera image you submit for review.
- Messages and activity: likes, passes, matches, messages, blocks and reports.
- Payment information: plan, amount, status and Paystack references. Card details are handled by Paystack and are never stored by us.
- Technical information: security logs, rate-limit counters and delivery logs for emails sent to you.
3. Why we use it
To run the service, show you relevant members, keep the platform safe, process payments, send service emails and meet legal obligations. We collect only what we need for these purposes.
4. Sensitive information
Dating profiles and verification photos can be sensitive. Verification photos are stored in a private location, are visible only to authorised reviewers and are deleted after the retention period described below.
5. Sharing
We share information with service providers that help us run the service, such as storage, payment and email delivery providers, and where the law requires. We do not sell your personal information.
6. Retention
- Verification photos are deleted after review once the retention period has passed.
- If you delete your account, your profile, photos and messages are erased after a short grace period. Limited payment, moderation and security records may be kept where the law requires.
7. Your rights
You may ask to access, correct or delete your personal information, object to processing or withdraw consent. Many controls are available in your settings, and you can contact us for anything else. You may also complain to the Information Regulator in South Africa.
8. Security
We use encryption in transit, hashed passwords, private storage for verification images, access controls and audit logging. No system is completely secure, so please use a strong, unique password.
9. Children
The service is for adults only. If we learn a member is under 18 we will remove the account.
10. Changes
We may update this policy and will tell you about material changes.